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This section provides guidance to help managers resolve common MyTime access and visibility issues. Additional topics will be added as new scenarios arise.
If you are a manager and do not see all of your direct reports in MyTime, please follow these steps:
Step 1- Review your manager assignment
Step 2- Update your direct reports (if needed)
Step 3- Review pay group exceptions
Employees in the SPC and GRD/Salary pay groups do not use MyTime and will not appear.
Need access outside your reporting line?
If you still cannot see your employees after following these steps, please email us a list of missing employees and their UIDs for review.
Managers in SPC or GRD/Salary pay groups do not automatically receive MyTime access.
SPC includes roles such as:
If you are unable to view your direct reports in MyTime, please complete the MyTime Access Request Form to request access.
While completing the form, if you also need access to employees outside your direct reports, please add those employees or departments at the same time.
For assistance, review the MyTime Access Request How-To Guide.
If you see employees in MyTime who are not your direct reports, this may happen when:
What to Do
Note: Keeping supervisor information up to date in PeopleSoft helps ensure your MyTime employee list stays accurate and prevents employees from being overpaid.
Once a leave request has been canceled—whether the cancellation is submitted by the employee or completed directly by the manager—the leave hours do not automatically disappear from the employee’s schedule or timecard.
To fully remove the leave, the manager or payroll reporter must manually delete the entry from the employee’s Schedule Planner with Absence Calendar.
Employee Steps (to cancel the request):
Manager Steps (after cancellation):
This section provides guidance to help Payroll Reporters resolve common MyTime access and visibility issues. Additional topics will be added as new situations arise.
If you’re a Payroll Reporter and don’t see all the employees you support in MyTime, follow these steps:
Review the General MyTime FAQs.
Visit the Employee MyTime Information page for employee-specific guidance and resources.
For steps on how to create a Hyperfind Query- Hyperfind Query User Guide
A: Manager access is determined by the Supervisor field in PeopleSoft Job Data.
A: MyTime uses updated access rules that are based on your PeopleSoft reporting structure and location assignments.
In addition to your direct reports, you may see other employees who share the same department or funding location.
This expanded view is designed to support flexibility in scheduling, reporting, and payroll verification across teams.
A: In MyTime, you can use Hyperfind Queries to filter your employee list.
These tools allow you to display only the people you supervise or who meet specific criteria (such as location, department, or job type).
A Hyperfind acts like a saved search—it quickly shows only your direct reports or a specific group of employees.
You can select a pre-set Hyperfind, such as “My Direct Reports”, from the dropdown menu at the top of your employee list.
Hyperfind Query User Guide- For steps on how to create a Hyperfind Query
A: Verify that you are listed as the manager for the employee in PeopleSoft. If not:
You can use the Find Your HR Contact tool to locate your HR Representative.
A:This function is temporarily unavailable while we work with UKG to resolve technical issues. Updates will be posted here once the feature is available.
A: Yes. Managers can correct or edit time entries when needed.
A: In the new MyTime system, access works differently than in our previous system. For individuals who manage employees directly and need to view timecards for additional employees outside their reporting line, two roles are used:
Initial Role: Gives access to your direct reports.
Secondary Role: Provides access to employees in other departments or areas you need to view.
To switch between roles:
Click the hamburger menu (☰) at the top left of your MyTime screen.
Under your name, select Initial Role.
Choose your Secondary Role from the list.
If you’re already logged in, you may need to log out and back in to see this option.
This dual-role setup is still being configured across campus, so access may not yet be complete for all users.
If you believe you should have a Secondary Role but do not see that option listed, please complete the MyTime Access Request Form.
A: If an employee cannot access their timecard or the correct time entry method, the manager should contact the department’s Payroll Specialist.
The Payroll Specialist will verify and update the employee’s access type as needed (e.g., timesheet, timestamp, or timeclock) through the appropriate security process.
If you are unsure who your department’s Payroll Specialist is, you can Find Your HR Contact on the HR website.
A: Yes. For departments or teams that utilize the Time Off Request functionality, this feature will continue to be available and operate as it does today.
A: Any future time off that was entered in Kronos before October 6, 2025, will automatically be moved over to MyTime.
If time off was requested after October 6 for a future date (after November 1), it will need to be requested again in MyTime once the system is live.
A: No. A software update will automatically reconfigure clocks for MyTime.
If an update fails, a technician will reach out to schedule a manual update.
A: Intermittent leave entries will transition automatically; continue approving time as normal.
A: Managers should consult the MyTime FAQs and training videos in LearningHub first.
For further assistance, email AskHR@utah.edu or call 801-581-7447