Job Description

University of Utah Job Description

Job Summary

UHEAA Operations & Document Processing Representative III

UHEAA is in need of help in LGP to process tasks specific to Document Services processing, LGP Collections, and LGP Financial Transaction processing.  

Qualifications

KNOWLEDGE & SKILLS REQUIRED

• Ability to enter and process large amounts of information quickly and efficiently with minimal errors
• Punctual, reliable, and dependable
• In-depth subject-matter experience in a variety of operation functions is required
• Strong attention to accuracy and detail
• Ability to learn quickly and adapt to change
• Strong organizational and time management skills
• Strong verbal and written communication skills
• Ability to self-motivate and work independently
• Ability to complete all other job duties as assigned by the manager
• Working knowledge of Microsoft Office functions
• Working knowledge of OneLINK
• Processes data entry/keyboarding skills (minimum typing speed of 25 WPM with minimal errors)

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Essential Functions

JOB DUTIES

• Perform Document Services duties
  • Process and image incoming mail
  • Log and prepare incoming payments for posting
  • Electronically deposit checks using SinglePoint
  • Print letters as needed
  • Prepare outgoing mail for State Mail
• Process financial transactions for LGP
  • Post payments
  • Process suspended payments
  • Process refunds
  • Process financial adjustments
  • Setting up and removing borrowers from autopay in SinglePoint
• LGP Claim processing
  • Log, review, and process incoming default claims
• Using pre-determined dialogues and resources, counsel borrowers via inbound phone calls and place outbound collection calls to defaulted borrowers
• Review and respond to incoming emails to the LGP mailbox
• Create and send AWG suspense letters to employers and follow up as necessary
• Completes tasks of a wide variety and uses judgment to determine which procedure to use for each task
• Keep records of borrower interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Check to ensure that appropriate changes were made to resolve borrowers’ problems
• Refer unresolved borrower grievances to designated supervisor for further investigation
• Completes daily tasks of a repetitive nature to update account information into the computer system
• Communicates and complies with deadlines
• Complies with all applicable policies, procedures, safety rules, and regulations
• Adheres to a pre-determined “fixed” work schedule
• Performs related duties as assigned
• Comply with all appropriate policies, procedures, safety rules, and regulations
• Must be present for the entire shift in the assigned work area

Comments

EXPERIENCE

• Past processing or data entry experience in Document Services, LGP Collections, LGP Financial Processing, and Claim processing is required
• Prior demonstrated ability to successfully perform the required essential functions as outlined above

WORK SCHEDULE

• Full-time (40 hours/week)

Working in-office is required