University of Utah Job Description
Supervises customer service oriented staff. Ensures customers are processed and situations are resolved in a professional manner. Coordinates operations with other departments and organizations.
Associate degree in a business-related field or equivalency (one year of education can be substituted for two years of related work experience); two years full-time customer service; supervisory experience or equivalency; and demonstrated effective human relations and communication skills required.
Bachelor’s degree in a business related field and cash handling experience preferred.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
The incumbent has the authority to hire, evaluate performance and discipline employees. He/she makes recommendations concerning policy and helps monitor a portion of the department budget.
Problems encountered include working to resolve customer complaints; researching information pertinent to the operation of the work unit; maintaining a positive atmosphere for staff and customers, especially during “Rush” periods; ensuring adequate staffing; and trouble shooting problems with computers/registers.
Work Environment and Level of Frequency typically required
Nearly Continuously: Office environment.
Physical Requirements and Level of Frequency that may be required
Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking.
Seldom: Bending, reaching overhead.
250 East 200 South, Suite 125,
Salt Lake City, Utah 84111
Phone: 801.581.2169 Email: AskHR@utah.edu
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