Job Description

University of Utah Job Description

Job Summary

Supervises customer service oriented staff. Ensures customers are processed and situations are resolved in a professional manner. Coordinates operations with other departments and organizations.

Qualifications

Associate degree in a business-related field or equivalency (one year of education can be substituted for two years of related work experience); two years full-time customer service; supervisory experience or equivalency; and demonstrated effective human relations and communication skills required.

Bachelor’s degree in a business related field and cash handling experience preferred.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Essential Functions

1. Oversees all day-to-day operations in a customer service environment.
2. Hires, trains, evaluates performance, recommends pay adjustments, and disciplines staff.
3. Resolves customer complaints, solves problems and deals with policy issues.
4. Determines staffing needs and address staffing issues.
5. Monitors expenditures and makes budget recommendations.
6. Purchases supplies and recommends equipment purchases.

Problem Solving

The incumbent has the authority to hire, evaluate performance and discipline employees. He/she makes recommendations concerning policy and helps monitor a portion of the department budget.

Problems encountered include working to resolve customer complaints; researching information pertinent to the operation of the work unit; maintaining a positive atmosphere for staff and customers, especially during “Rush” periods; ensuring adequate staffing; and trouble shooting problems with computers/registers.

Comments

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking. 

Seldom: Bending, reaching overhead.