Job Description

University of Utah Job Description

Job Summary

Fulfills University repayment requirements by collecting on loan accounts and receivables. Contacts borrowers and customers who are delinquent in the repayment of their loans and obtains payments, committment agreements, or establshes repayment plans.

Qualifications

Two years collection experience, or equivalency (one year of education can be substituted for two years of related work experience); demonstrated communication and human relations skills and; commitment to providing excellent customer service.

Preferences: Understanding of governmental regulations and due diligence processes for collecting federal loans; knowledge of FERPA regulations and Identity Theft Red Flag rules.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Essential Functions

1. Performs full collection activities on all loans and receivables, including delinquent student loans, federal loans, institutional loans, and institutional receivables.
2. Uses both governmental and University regulations to assist borrowers in determining payment alternatives, eligibility for hardship deferments, and loan rehabilitation options.
3. Establishes repayment agreements and options.
4. Counsels borrowers during the loan application process and throughout the repayment process.
5. Responds to questions from students, borrowers, staff, and faculty.
6. Conducts exit interviews with borrowers to obtain information, coordinate collection details, and counsel students seeking help.
7. Assists with preparing statistical and monthly comparative reports.
8. Acts as a member of the hardship deferment committee and assists with the development and implementation of new office procedures.
9. Protects confidential customer information.

Problem Solving

Incumbents in this position may come into contact with difficult customers and must have the knowledge and appropriate customer service skills to provide effective service. Incumbents in this position must also have the ability to deal with personal and sensitive information in a confidential manner to protect confidential customer information.

Comments

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking. 

Seldom: Bending, reaching overhead.