University of Utah Job Description
Fulfills University repayment requirements by collecting on loan accounts and receivables. Contacts borrowers and customers who are delinquent in the repayment of their loans and obtains payments, committment agreements, or establshes repayment plans.
Two years collection experience, or equivalency (one year of education can be substituted for two years of related work experience); demonstrated communication and human relations skills and; commitment to providing excellent customer service.
Preferences: Understanding of governmental regulations and due diligence processes for collecting federal loans; knowledge of FERPA regulations and Identity Theft Red Flag rules.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Incumbents in this position may come into contact with difficult customers and must have the knowledge and appropriate customer service skills to provide effective service. Incumbents in this position must also have the ability to deal with personal and sensitive information in a confidential manner to protect confidential customer information.
Work Environment and Level of Frequency typically required
Nearly Continuously: Office environment.
Physical Requirements and Level of Frequency that may be required
Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking.
Seldom: Bending, reaching overhead.
250 East 200 South, Suite 125,
Salt Lake City, Utah 84111
Phone: 801.581.2169 Email: AskHR@utah.edu
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