Job Description

University of Utah Job Description

Job Summary

Initiate, coordinate and manage the investigation, evaluation, negotiation, resolution and loss prevention procedures for University-wide property, automobile and general liability claims and incident reports.  Also provide risk management assessment and coordination of professional liability and workers compensation claims.  Assist the University Risk Manager in planning, directing and coordinating certain risk management and insurance processes and functions at the University as an enterprise. Promote working relationships with virtually every University department as well as outside insurers, attorneys and businesses.

Qualifications

Requires a Bachelor’s degree in Business, or a related field or equivalency (one year of education can be substituted for two years of related work experience) plus 3 to 5 years of experience that includes a background in insurance claims administration with demonstrated human relations and effective communications skills.

Multi-line property and casualty insurance claim adjuster experience preferred.

Computer skills are required.  Familiarity and comfort with MS Office, the internet and willingness to learn and gain expertise with the university and department specific computer programs.  Website management skills are preferred.

Certification such as the Associate in Claims (AIC) professional designation from the Insurance Institute of America is preferred.

Interpersonal skills, effective written and verbal communication, conflict resolution and report preparation expertise are required.  Risk Management and multi-line insurance knowledge and experience are preferred.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Essential Functions

1. Investigates and analyzes details of potential insurance claims, incidents and risk exposures.
2. Initiates and completes negotiation for the settlement and resolution of claims.  Coordinates the settlement of substantial loss cases with University Office of General Counsel, Attorney General’s Office, Commercial Carriers and/or Utah State Division of Risk Management.
3. Pursues recovery and/or legal action against individuals or their insurance carrier for losses or damages caused to University property.  This involves working with auto repair facilities, setting up collection accounts, obtaining estimates/appraisals from various vendors, negotiating settlements, filing court documents, attending judicial hearings and/or providing salvage records.
4. Evaluates the extent of potentially hazardous conditions and/or elements of exposure and coordinates appropriate action to minimize risk and reduce claims.
5. Maintains a record of each claim and incident report including all supporting documents.  Prepare and utilize a database to provide statistical analysis and identify loss trends.
6. Completes notification for compliance and insurer requirements by communicating with insurance carriers, Attorney General’s Office and law firms to comply with federal, state or entity reporting requirements or mandate from the State Division of Risk Management.
7. Initiates, determines rates and processes annual insurance billings and associated reports for the University property and vehicle self-insurance programs.
8. Provides quarterly reports to departments both on and off campus.
9. Monitors and reconciles all Risk & Insurance Management financial accounts monthly.  Assist Risk Manager with projecting annual account activity.
10. Provides the Risk & Insurance Management website support by updating all documents and information to assist University employees, students and visitors with implementing good risk management principles and practices.
11. Responds to staff, faculty, students, visitors and peer groups related to general points of protocol.  Assist them with resolution of claims related issues.
12. Assists Risk Manager with in-service education on basic and complex risk management topics as needed and/or requested.
13. Assists the University community to comply with the Utah State Division of Risk Management driver training protocol.

Problem Solving

The incumbent has the authority to acquire relevant facts in connection with an incident, or accident involving loss (general liability, property, or vehicle.) S/he may determine whether to pursue, or settle a claim an also has the authority to negotiate claims on behalf of the University with other insurance adjusters, or at-fault individuals, and advises employees pertaining to the type of insurance waiver required from field trips, or special events.

The Risk Management Coordinator also has the authority to explain policies and procedures to students who wish to discuss their tuition appeals, explain Appeals and Appellate Committee decisions and help the student coordinate all information needed if a hearing is requested.

Issues that involve legal counsel, new insurance coverage that may be required and decisions that would require a change to University policy and procedures are referred to the Risk and Insurance Manager.

Comments

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking. 

Seldom: Bending, reaching overhead.