University of Utah Job Description
*This job code is only for use within Undergraduate Studies*
Student Success Coaches (SSCs) have a unique role at the University of Utah, providing individualized, holistic support for undergraduate students whatever their program of study, constellation of identities, or progress towards graduation. SSCs serve students at the intersections of multiple domains, from academic to health to financial. SSCs are trained coaches—through a partnership with InsideTrack and Strada Education Network—who prioritize student well-being, centering authentic relationship and research-based student success praxis. Our mission is to assist all students in gaining access to a high-quality college education and a rich and meaningful college experience.
SSCs strive to be a force for equity and inclusion at the University of Utah and beyond. SSCs recognize structural racism as a barrier to full access and utilize critically-informed college student development, learning, and persistence theories to assist new, transfer, and current students in successfully navigating the University environment. SSCs assist students in building appropriate help-seeking and self-advocacy behaviors that enable them to overcome obstacles and promote engagement in opportunities within and beyond the University classroom. This work is student-driven, evidence-based, data-informed, and affirming each students’ capacity for self-direction, personal growth, academic success, and timely degree completion.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Provide individual guidance and coaching for new, transfer, and continuing students with diverse backgrounds and identities, including those from lower-SES and marginalized backgrounds, linking them to campus opportunities and support resources
Engage in coaching training in an initial cohort with InsideTrack or via a trained-trainer as a member of subsequent cohorts and sustained professional development.
Develop a working knowledge of University of Utah departments, resources, services, and procedures and foster relationships with colleagues and campus partners
Utilize critically-informed student success and persistence, student identity development, and learning theories to shape student interactions
Utilize multiple modalities for student interaction, including texting, phone, and email, and for meeting with students, including in-person, phone, and interactive video conferencing
Document coaching sessions and procedures for following up with students that sustain students’ success and demonstrate impact of the SSC program
Support students connected to various scholarship programs found throughout the University of Utah community
Develop and utilize resources and collaborations to enhance program effectiveness, including printed literature, web sites, strategy videos, social media postings, presentations, workshops, and partnerships with campus programs, departments, and faculty
Engage the work in ways that reflect a professional committed to equity, diversity, and inclusion
Physical Requirements and Level of Frequency that may be required
Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking.
Seldom: Bending, reaching overhead.
250 East 200 South, Suite 125,
Salt Lake City, Utah 84111
Phone: 801.581.2169 Email: AskHR@utah.edu
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