Job Description

University of Utah Job Description

Job Summary

Directs and oversees all operations of research development. The Director identifies and fully understands key customer requirements and implements best practice tools, processes, and procedures to achieve exceptional customer service aligned with research goals. This position is responsible for developing and implementing policies, procedures, and auditing functions of all services.

Qualifications

• Master's Degree + six years of related experience or Bachelor’s degree + ten years of related experience or 18 years of related experience.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Essential Functions

• Establishes performance measures such as metrics, service levels, escalation paths, etc., to ensure consistent operations and performance.
• Identifies gaps, redundancy, bottlenecks and opportunity for efficiencies to business processes and systems.
• Facilitates cooperative and collaborative community and institutional relationships.
• Ensures competency of staff, determines departmental training needs, develops and presents educational programs and training as needed, mentors, coaches and oversees ongoing staff performance management.
• Problems faced are strategic, complex, multi-faceted, and often unprecedented. Makes decisions under conditions of uncertainty, sometimes with incomplete information, that produces effective end results.
• Can successfully perform responsibilities as a Research Development Associate V.

Comments

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking. 

Seldom: Bending, reaching overhead.