Job Description

University of Utah Job Description

Job Summary

Performs supervisory responsibilities for security operations for the University Campus and Health Sciences Center by managing daily activities. Directs personnel involved in establishing, promoting and maintaining security and property protection.

Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; employee adherence to annual education and certification requirements.

Qualifications

• High school diploma, GED, or equivalency (one year of education can be substituted for two years of related work experience).
• Five years’ related experience
• Ability to successfully pass a background check
• Demonstrated communications skills and a commitment to providing excellent customer service
• A valid Utah Driver's License to be obtained within 6 months of hire.
• A proficient knowledge and understanding of current electronic security equipment (proprietary alarms, CCTV systems, computers, etc.);

This position is patient-sensitive and must fulfill all associated vaccination requirements, or be approved for an exemption, prior to the first day of work. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Essential Functions

• Coordinates day to day operations of UHealth Safety and Security under the supervision of the UHealth Security Manager including attending meetings pertaining to safely and security.
• Directly supervises security professionals in the UHealth Safety and Security Department for University Hospital properties, Clinics and Research Centers. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training personnel; planning, assigning and directing work; appraising performance; rewarding and disciplining personnel; addressing non-criminal complaints and resolving problems.
• Ensures adherence to established rules, regulations, policies and procedures.
• Ensures adequate security is provided in the patrol of all campus buildings designated Research Park buildings, University Health Sciences Center buildings and Huntsman Cancer Institute.
• Coordinates with corporals in the administration of discipline where a command decision is required by consulting with those involved and issuing a recommendation to facilitate a conclusion.
• Maintain vehicle maintenance records for security vehicles.
• Coordinates and maintains work schedules.
• Ensures security incident reports and statistical data is completed properly and submitted on time.
• Initiates and coordinates new programs pertaining to proper security patrol and procedure to ensure current and effective methods are used.
• Ensures training records are maintained on all UHealth Security Professionals
• Supervises UHealth Security Professionals in their shift responsibilities.
• Assists with hiring, training, conducting performance evaluations and managing employee performance.
• Prepares or assists in the preparation of work schedules and ensures adequate staffing levels.
• Functions as a liaison between junior and senior security personnel.
• Performs the duties of an UHealth Security Professionals as needed.
• Assists in development of security policies and procedures and in communicating these in written and verbal formats.
• Responds to inquiries and investigates and resolves security-related problems.
• Prepares incident reports and provides regular updates to senior security personnel.
• Actively manage the threat environment to prevent or minimize the effects of workplace violence.
• Collaborates with various care delivery teams and other departments to address and respond to workplace violence incidents.
• Provide direction to officers in addressing issues related to workplace violence and patient/family aggression that either disrupts or has the potential to disrupt the caregiving environment or which tangibly threatens the safety of UHealth staff, patients, and visitors.
• Conduct daily shift briefings, incident report reviews, and monitor security staffing levels.
• Provides de-escalation/personal safety and education/awareness tailored to varying populations within UHealth hospitals and clinics to reduce crime, reduce loss, foster a positive culture of security, and improve employee perceptions of safety.
• Partner with key stakeholders to conduct Risk Assessments and work aggressively to mitigate risks identified in assessment recommendations.
• Effectively integrate security with organizational partners in Risk, Safety, Compliance, Privacy, Human Resources, Information Technology, Nursing, Facilities, and other critical functional areas, to include membership in appropriate committees, workgroups, huddles, and participation in recurring meetings and information exchanges.
• Provide appropriate guidance, direction, mission-based skills training, resources, and regular performance feedback to afford all team members the maximum opportunity to be highly successful.
• Analyzes Safety/Security related systems including but not limited to access, surveillance, monitoring, parking, securing and other related components.
• Performs and coordinates audits to support future planning.
• Ensures security staff receive appropriate new employee orientation, Infection Control, Security and Safety Training, Fire Safety, Infant Abduction, Emergency Preparedness, Annual UHealth Compliance Training and any other appropriate education tied to ensuring staff competency.
• Ensures staff compliance with International Association for Healthcare Safety and Security certification requirements.
• Able to obtain certification in Non-violent Crisis Intervention via Crisis Prevention Institute.
• Able to obtain certification in Healthcare Defensive Tactics System via Personal Safety Training Institute.
• Able to obtain Supervisor level certification from IAHSS.

Problem Solving

Depending on the department or area of service, the following may apply:

• The incumbent is exposed to potentially stressful or dangerous situations that result from human behavior and hostile situations that may become threatening, necessitating the use of physical force.
• The incumbent is frequently required to stand, walk, sit, climb or run up/down stairs, kneel, crouch or crawl and occasional use of hands to finger, handle or feel objects, tools or controls. Incumbents occasionally lift and/or move up to 100 pounds and must be physically capable of restraining a combative patient or trespasser, potentially with the use of handcuffs. Specific vision requirements include close, distance, color and peripheral vision, depth perception and the ability to adjust vision with corrective measures.
• The incumbent is expected to participate in a rotating on-call schedule, 24-hours a day, seven days a week, work weekends and holidays, and to handle emergencies particularly during special events on campus.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
• Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes oneself available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills. *** Does not apply to Level 1 – UHealth Security Professional***
• Visionary Leadership - Displays passion and optimism; Inspires respect and trust; mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
• Diversity - Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Comments

Work Environment and Level of Frequency typically required

Nearly Continuously: Infectious Diseases (frequent exposure to contagious or infectious diseases)

Often: Office environment, outdoor environment, extreme cold, extreme heat, noise (there is sufficient noise to cause you to shout in order to be heard above the noise level), exposure to animals, atmospheric conditions (conditions that affect the respiratory system, such as fumes, odors, dusts, mists, gases, or poor ventilation)

Seldom: Oils (there is air or skin exposure to oils or other cutting fluids)

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Hearing, listening, walking

Often: Sitting, repetitive hand motion (such as typing), repetitive foot motion (such as using foot controls), bending, twisting, kneeling, squatting, crawling, balancing, reaching overhead, pulling, pushing, lifting – up to 50 pounds, lifting – over 50 pounds