Job Description

University of Utah Job Description

Job Summary

Collaborates with other team members to assist in design, validation, and problem resolution to identify the most efficient, streamlined template build process. Performs duties pertaining to scheduling templates, managing day to day, opening and closing of templates, visit type and block adjustments. Works as part of the team tasked with the centralization of provider templates, utilization for University of Utah Health.

This position has no responsibility for providing care to patients.

Qualifications

Three years of experience working in a medical office or clinic, with an emphasis in scheduling or template build, or equivalency (one year of education can be substituted for two years of related work experience).

This position is patient-sensitive and must fulfill all associated vaccination requirements, or be approved for an exemption, prior to the first day of work. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Essential Functions

• Establish and maintain positive working relationships with outpatient clinics, departments staff and leadership.
• Coordinates and maintains master provider scheduling templates that align with organization template standards and scheduling best practices.
• Collaborates and consults with essential parties regarding template design and change requests (access specialist, providers, clinics leadership, etc.) and gains appropriate approval.
• Notify leadership when changes do not follow expected template build principles, visit duration is extended, or a redesign of the department templates may be needed.
• Understand the impact on appointment availability, clinic flow, ease of scheduling and impact on implemented functionality.
• Review work list and prioritize request based on Emergent, Urgent, and Routine request. Coordinate work assignments with team members.
• Ensure that all reschedule lists are distributed, completed, and audited, and that the request is updated in the system and associated paperwork is filed.
• Facilitate and triage the priority of requests, complete build, conduct user testing and close loop with practice.
• Assist with department projects and support as needed.

Problem Solving

• Resolves issues without making the situation worse.
• Ability to manages own time & resources to achieve goals.
• Ability to prioritizes & multitasks as needed.
• Follows through on commitments.
• Ability to communicate (written and verbal) in a clear & professional manner - ensuring content expresses intended purpose, minimizing need for clarifying questions.

Comments

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking. 

Seldom: Bending, reaching overhead.