University of Utah Job Description
This is a call center position servicing patient scheduling needs.
This position provides excellent customer-focused service by handling inbound and outbound telephone calls supporting primary care patient scheduling, provider messaging, and general operator services functions. This position maximizes efficiency by facilitating and ensuring the accuracy of the information flow between medical staff, hospital staff and various departments.
As a level two specialist, the incumbent will assist in new hire mentoring and onboarding, and the general mentoring of Customer Advocate Specialist I team members. This position is also responsible for handling tier II level calls that will include family medicine and specialty services scheduling and messaging, which requires ongoing participation in training and development sessions.
This position has no responsibility for providing care to patients.
Two years of experience in communications, customer service, or a related medical field, or equivalency (one year of education can be substituted for two years of related work experience).
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Nearly Continuously: Office environment.
Physical Requirements and Level of Frequency that may be required
Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking.
Seldom: Bending, reaching overhead.
250 East 200 South, Suite 125,
Salt Lake City, Utah 84111
Phone: 801.581.2169 Email: AskHR@utah.edu
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