University of Utah Job Description
This is a call center position servicing patient scheduling needs.
This position provides excellent customer-focused service by handling inbound and outbound telephone calls supporting primary care patient scheduling, provider messaging, and general operator services functions. This position maximizes efficiency by facilitating and ensuring the accuracy of the information flow between medical staff, hospital staff and various departments.
As a level two specialist, the incumbent will assist in new hire mentoring and onboarding, and the general mentoring of Customer Advocate Specialist I team members. This position is also responsible for handling tier II level calls that will include family medicine and specialty services scheduling and messaging, which requires ongoing participation in training and development sessions.
This position has no responsibility for providing care to patients.
Two years of experience in communications, customer service, or a related medical field, or equivalency (one year of education can be substituted for two years of related work experience).
This position is patient-sensitive and must fulfill all associated vaccination requirements, or be approved for an exemption, prior to the first day of work. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
250 East 200 South, Suite 125,
Salt Lake City, Utah 84111
Phone: 801.581.2169 Email: AskHR@utah.edu
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