Job Description

University of Utah Job Description

Job Summary

Directs the operations and strategic planning of customer/patient services, staffing, and financial management in support of the goals and mission of the University.

Qualifications

Bachelor's degree in Business Administration, Health Care Administration, clinical field, or related area, or equivalency (one year of education can be substituted for two years of related work experience); nine years of progressively more responsible management experience; and demonstrated leadership, staff management, and effective communications skills required.

Completion of hospital provided supervisory training within one year of employment may also be required.

Masters degree in Business Administration, Health Care Administration, or related Area preferred.

This position is patient-sensitive and must fulfill all associated vaccination requirements, or be approved for an exemption, prior to the first day of work. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Essential Functions

1. Directs the development and implementation of patient/customer service, staff management and financial goals as well as providing quality service to a diverse population.
2. Provides strategic direction for assigned units by setting short and long-term goals, estimating budgetary requirements for space and equipment, and planning and implementing special projects and policies.
3. Forecasts capital and operating budget needs in evaluating and reporting on the units market sensitivity, financial analysis, space utilization review, staff performance evaluation, etc.
4. Maintains effective control of the unit’s budget while ensuring that funds are used to meet the goals and mission of the university and department.
5. Directs special interdisciplinary projects having impact on the overall operation and strategic direction of the department including developing strategies consistent with the Universities continuous quality improvement program.
6. Oversees all aspects of staff management including recruitment and retention of assigned staff.
7. Oversees the analysis and determination of appropriate staff mix to support patient/customer needs.
8. Ensures competency of unit management/supervisory staff through the development and/or presentation of educational programs and through on-going staff performance evaluation.
9. Markets and promotes new and existing programs and services to internal and external customers.
10. Participates in committees to establish patient/customer service and administrative plans and policies.
11. Facilitates cooperative and collaborative community and institutional relationships.

Problem Solving

Incumbents in this position have the authority to manage assigned units and designated programs and services. They are responsible for ensuring that diverse patient/customer, family and community issues affecting customer/patient service and care are resolved. Directs the planning and administration of the unit’s budget and makes spending decisions within budget guidelines. Oversees program development for assigned units and ensures that policies and procedures are followed.

Comments

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking. 

Seldom: Bending, reaching overhead.

The staff member must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.  The individual must demonstrate knowledge of the principles of life span growth and development and the ability to assess data regarding the patient's status and provide care as described in the department's policies and procedures manual.