University of Utah Job Description
Job Summary
Directs the operations and strategic planning of staff management, customer/patient services, and financial management functions in areas including (but not limited to) administrative services, federal or state compliance, and other general business services. Supports the University of Utah’s goals and mission. Acts as a catalyst between departments, faculty, physicians and staff to ensure continuity and quality of service.
Qualifications
Bachelor's degree in Business Administration, or related area, or equivalency; eight years of progressively more responsible management experience; and demonstrated leadership, human relations and effective communications skills required.
Master's degree in Business Administration, Health Care Administration or related area preferred.
This position is patient-sensitive and must fulfill all associated vaccination requirements, or be approved for an exemption, prior to the first day of work. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Essential Functions
1. Directs the development and implementation of staff management, patient/customer service and financial goals and objectives that are consistent with the University of Utah’s goals and objectives.
2. Provides strategic direction by setting short and long-term goals, estimating budgetary requirements for staff, space and equipment planning, and implementing special projects and policies.
3. Develops strategies consistent with the University of Utah’s continuous quality improvement program.
4. Oversees all aspects of staff management including recruitment and retention of assigned staff.
5. Forecasts staffing, capital and operating budget needs in evaluating and reporting on market sensitivity, financial analysis, space utilization review, staff performance evaluation, etc.
6. Ensures customer/patient satisfaction by analyzing complaints, concerns and suggestions and providing appropriate follow-through.
7. Oversees the analysis and determination of appropriate staff mix to support customer/patient needs.
8. Ensures competency of management/supervisory staff through the development and/or presentation of educational programs and through on-going staff performance evaluation.
9. Markets and promotes new and existing programs and services to internal and external customers.
10. Participates in university-wide committees to establish customer/patient service and administrative plans and policies.
11. Facilitates cooperative and collaborative community and institutional relationships.
Problem Solving
Incumbents in this position have the authority to manage assigned units and designated programs and services. They are responsible for ensuring that diverse patient/customer, family and community issues affecting customer/patient service and care are resolved. Directs the planning and administration of the unit’s budget and makes spending decisions within budget guidelines. Oversees program development for assigned units and ensures that policies and procedures are followed.
Comments
Work Environment and Level of Frequency typically required
Nearly Continuously: Office environment.
Physical Requirements and Level of Frequency that may be required
Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking.
Seldom: Bending, reaching overhead.
The staff member must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. The individual must demonstrate knowledge of the principles of life span growth and development and the ability to assess data regarding the patient's status and provide care as described in the department's policies and procedures manual.
