Job Description

University of Utah Job Description

Job Summary

Coordinator, Clinical Office Support – CPOE Authorized

Coordinates the support staff activities within a department. Assists with financial planning, goal setting, policy and procedures planning and implementation. Oversees the usage and maintenance of departmental resources.

Qualifications

Eight years of experience coordinating a large and complex office environment or equivalency (one year of education can be substituted for two years of related work experience); previous experience and working knowledge of budgeting, payroll, purchasing and personnel regulations; demonstrated interpersonal skills both in management and group decision-making; and organizational, written and oral communications skills required. A commitment to provide excellent customer service is also required. Formal training in accounting management and office automation would be desirable.

One of the following: Current Advanced EMT certification with the State of Utah; Current certification to practice as a Paramedic in the State of Utah; Current Certified Medical Assistant (CMA) through AAMA; Current Registered Medical Assistant (RMA) through AMT; Current Medical Assistant Certification through NCCT; Current Clinical Medical Assistant Certification through NHA; Credentialed for Computerized Provider Order Entry (CPOE).

Proficient in EHR order entry as demonstrated by knowledge in the following areas; anatomy and physiology, basic laboratory values, critical thinking, electronic health records, Health Information Portability and Accountability Act (HIPPA), medical terminology and pharmacology.

Bachelor's degree in Management or equivalency is preferred.

This position is patient-sensitive and must fulfill all associated vaccination requirements, or be approved for an exemption, prior to the first day of work. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Essential Functions

1. Provides assistive care to patients. Facilitates the efficient delivery of patient care, supports the professional role of the licensed staff, and provides support and assistance as directed.
2. Advises chairperson, director or dean on appointments, policies, procedures, deadlines for promotion, retention and tenure issues. Handles confidential material related to faculty searches. Coordinates activities of the same with their research office, laboratory, teaching, and administrative obligations.
3. Responsible for department personnel administration and related budget matters, personnel planning and forecasting, and hiring and firing of clerical/secretarial staff. Supervises clerical/secretarial staff with delegation of assignments and work loads, solving problems arising between staff and faculty.
4. Oversees operations of a central office in terms of directing assignments of department staff. Handles confidential information such as files, records, and correspondence (composing of letters and memos). Coordinates meetings and appointments for key department personnel and faculty.
5. Acts as a liaison between the department and other offices and agencies both on and off campus.
6. Prepares special reports when needed by either department or university administration.
7. Assists with yearly budget preparation and recommends increases for staff members.
8. Reviews and edits research grant proposals by faculty to improve organization, grammar, clarity, etc. Coordinates assembly of materials prior to submission.
9. Acts as a resource for faculty and staff regarding matters related to and concerning University Policy and Procedures.

Problem Solving

The position has a high degree of autonomy in matters of personnel hiring, firing and disciplinary actions. He/she is responsible for the day-to-day operations of the department in the areas of personnel and academic matters and proceeds with little or no direct supervision by superiors.

Problems with hired staff, faculty matters, reports, implementation of university policy and procedures and purchases are all referred to and solved by the incumbent. Conflicts between faculty and staff, and routine non-academic conflicts between faculty members are usually resolved by this person.

Depending upon the area of assignment, this position may have executive and administrative secretaries, editorial assistants, graphic designers, and part-time support personnel reporting to her/him. The incumbent oversees a budget for salaries, benefits, and non-personal services. He/she keeps and maintains all confidential records pertaining to departmental administration and operation.

Comments

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking. 

Seldom: Bending, reaching overhead.

The staff member must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.  The individual must demonstrate knowledge of the principles of life span growth and development and the ability to assess data regarding the patient's status and provide care as described in the department's policies and procedures manual.