University of Utah Job Description
Under minimal supervision, responsible for planning, organizing, directing and controlling all aspects of the business intelligence functions within a department. Responsible for leading the strategic design and maintenance of business intelligence applications. Identifies, researches, and resolves technical problems. Ensures that the use of business intelligence applications enhances business decision making capabilities.
Acts as a catalyst between the department and its customers and staff to ensure continuity and quality of service and care.
Requires a Bachelor's degree in a related area of assignment or equivalency (one year of education can be substituted for two years of related work experience) and 5 years of progressively more responsible management experience. Background knowledge of assigned department's area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department.
Master's degree in a related area may be preferred.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
1. Administers business intelligence system for department, including integrating existing data sources into business intelligence systems, managing user roles, creating and automating reports2. Statistical analysis and reporting on data related to employee workforce, using a variety of software tools including Excel, Access, SPSS, and the Business Objects tools (Crystal reports, Xcelcius, Web Intelligence).3. Creation and administration of surveys and other research projects4. Manage the data team, determine projects priorities, mentor and train on systems and tools, work with IT and vendors on system fixes, enhancements, etc.5. Advising and assisting executive leadership team with data and metrics related to policy decisions and initiatives.6. Facilitates end user training for tools and systems.7. Forecasts, develops and implements policies and procedures in areas of customer service, staff management and budgetary goals and objectives that are consistent with University of Utah's policies in relation to the business intelligence function of department.8. Markets and promotes new and existing programs and services to internal and external customers. 9. Participates in University-wide committees to establish customer service standards and administrative plans and policies. 10. Facilitates cooperative and collaborative community and institutional relationships. 11. Ensures customer satisfaction by analyzing complaints, concerns and suggestions and providing appropriate follow-through. 12. Develops departmental strategies consistent with the assigned departments continuous quality improvement program. 13. Ensures competency of staff through the development and/or presentation of educational programs and through on going staff performance evaluations.
Often selects from a predetermined list of alternatives and sometimes recommends or changes policy and procedure based upon amount of discretion given by department. Problems would be referred to superior based upon predetermined guidelines set by the department.
Work Environment and Level of Frequency typically required
Nearly Continuously: Office environment.
Physical Requirements and Level of Frequency that may be required
Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking.
Seldom: Bending, reaching overhead.
250 East 200 South, Suite 125,
Salt Lake City, Utah 84111
Phone: 801.581.2169 Email: AskHR@utah.edu
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