University of Utah Job Description
Job Summary
Under minimal supervision, responsible for division/department operations, pertaining to administrative, financial, personnel, and organizational functions. Provides strategic support and leadership in planning, developing, and implementing new programs to advance the mission and goals of the division/department. Assist in evaluating current and proposed systems and procedures. Recommends changes when necessary and assist in implementation of new processes. Acts as a catalyst between the department and its customers and staff to ensure continuity and quality of service and care.
Qualifications
Requires a Bachelor's degree in a related area of assignment or equivalency (one year of education can be substituted for two years of related work experience) and 4 years of progressively more responsible management experience. Background knowledge of assigned department's area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors.
Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Completion of provided supervisory training within one year of employment may be required.
Master's degree in a related area may be preferred.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Essential Functions
1. Forecasts, develops and implements policies and procedures in the areas of customer service, staff management and budgetary goals and objectives that are consistent with University of Utah's policies. Analyzes process outcomes and workflow to ensure and identify efficiencies in productivity and savings.
2. Markets and promotes new and existing programs and services to internal and external customers.
3. Participates in University-wide committees to establish customer service standards and administrative plans and policies.
4. Monitors the appropriateness and effectiveness of service within the division in order to deliver outstanding service to both internally and externally to the division.
5. Ensures customer satisfaction by analyzing complaints, concerns and suggestions and providing appropriate follow-through.
6. Develops departmental strategies consistent with the assigned departments continuous quality improvement program.
7. Ensures competency of staff through the development and/or presentation of educational programs and through on going staff performance evaluations. Oversees recruitment, training, orientation, and professional development of division staff in support of accomplishing division goals and mission.
Comments
Work Environment and Level of Frequency typically required
Nearly Continuously: Office environment.
Physical Requirements and Level of Frequency that may be required
Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking.
Seldom: Bending, reaching overhead.
