University of Utah Job Description
Job Summary
Directs and oversees operations and strategic planning of student service functions including (but not limited to) academic advising and student activities. Supports the University of Utah’s goals and mission. Acts as a catalyst between departments, faculty, staff, students, and external entities to ensure continuity and quality of service.
Qualifications
Bachelor's degree in Business Administration, or related area, or equivalency (one year of education can be substituted for two years of related work experience); eight years of progressively more responsible management experience; and demonstrated leadership, human relations and effective communications skills required.
Master's degree in Business Administration, or related area preferred. This position has no responsibility for providing care to patients.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Essential Functions
1. Directs the development and implementation of student service objectives that are comprehensive, appropriate, and consistent with the University of Utah’s goals and objectives through enhancement of the Exceptional Student Experience.
2. Oversees operations in areas relating to student advising, activities, housing, alumni, or career services.
3. May partner with local organizations to develop student or alumni involvement through employment, internship, community outreach, or professional development.
4. Provides strategic direction by setting short and long-term goals, estimating budgetary requirements for staff, space and equipment planning, and implementing special projects and policies.
5. Develops strategies consistent with the University of Utah’s continuous quality improvement program.
6. Oversees all aspects of staff management including recruitment and retention of assigned staff.
7. Forecasts staffing, capital and operating budget needs in evaluating and reporting on market sensitivity, financial analysis, space utilization review, staff performance evaluation, etc.
8. Ensures customer/patient satisfaction by analyzing complaints, concerns and suggestions and providing appropriate follow-through.
9. Oversees the analysis and determination of appropriate staff mix to support customer/patient needs.
10. Ensures competency of management/supervisory staff through the development and/or presentation of educational programs and through on-going staff performance evaluation.
11. Markets and promotes new and existing programs and services to internal and external customers.
