Job Description

University of Utah Job Description

Job Summary

The Medical Home Coordinator (MHC) plays a key role in the practice by working with practice teams and families in building systems, (re)designing processes, leveraging health information technology and collaborating across practices to improve the quality, equity and outcomes of care.  In addition, the MHC will provide care coordination, hands-on as well as facilitating the provision of care coordination activities by member of the practice team. 

Qualifications

Bachelor‘s degree or equivalency in public health, health education, health promotion, management, behavior science, social science, social work or nursing with 2 years relevant work experience or Medical Assistant with State of Utah, National Certification or equivalency and 5 years of clinical experience in pediatric care.

Demonstrated ability to lead as well as function effectively as a member of a team and successfully promote change.  Strong analytical, organization and leadership skills.  PC/Windows literate with working knowledge of the following Microsoft applications: Outlook, Word and Excel.  Demonstrated human relation and effective communication skills.  

Preferred Experience

Working knowledge of quality improvement and project management methodologies, tools and techniques and principles of change management.  Demonstrated ability to effectively facilitate and mentor project teams preferably using QI methods (i.e., PDSA).  Familiarity with electronic medical record (EMR) applications.

This position is patient-sensitive and must fulfill all associated vaccination requirements, or be approved for an exemption, prior to the first day of work. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Essential Functions

• Support practice in defining, implementing and continuously improving medical home utilizing tools and resources such as electronic medical records (EMR’s), patient portals, patient registries, assessment and screening tools, practice guidelines, care and action plans, referral tracking logs and patient education resources.
• Utilize project management tools and skills to:  Define and manage project scope, task requirements, project plans, status tracking/reporting, implementation and sustainability strategies/plans.  Define and coordinate appropriate resources to accomplish tasks and support implementation and sustainability
• Care Coordination:  Provides follow-up and support as needed with patient families at the request of the physician and care team.   Assist patients in navigating the healthcare system.  Tasks may include, but are not limited to:  access to health insurance, Medicaid applications and eligibility, explanation of insurance benefits, resources for under or uninsured patients.  Responsible for tracking clinic referrals and auditing referrals periodically to verify appropriate follow-up.
• Under direction of physician and care team may assist in identifying and/or drafting self-care plans for various medical conditions, drafting templates for better treatment of conditions, compiling educational handouts for patient families regarding various medical conditions. Provide support with school accommodations such as Individualized Education Programs (IEPs).
• Quality Improvement:  Participate in the use of quality improvement techniques and tools to:
  • Identify relevant improvement opportunities
  • Design and implement improvements
  • Measure their impact
  • Hold the gains
  • Seek opportunities to continuously improve
• Responsible for ongoing reporting for UPIQ Medical Home project including, but not limited to; weekly status reports, weekly progress reports, chart reviews.  Attend UPIQ Medical Home Care-Coordinator meetings.  Plan and conduct Medical Home team meetings for the practice.
• Collaborates with practice designated family partner on various tasks including, but not limited to; patient referrals, organizing community resources, maintaining bulletin boards, keeping social media up-to-date, organizing parent education nights for the clinic.

Comments

The staff member must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.  The individual must demonstrate knowledge of the principles of life span growth and development and the ability to assess data regarding the patient's status and provide care as described in the department's policies and procedures manual.