Job Description

University of Utah Job Description

Job Summary

Conducts training of institutional systems based on existing curriculum and lesson plans. Provides floor support to system users, assessing staff skills using the system. Provides follow up training tailored to individual staff needs. Monitors the effectiveness of the training program.

Qualifications

Two years experience in a training or customer support capacity.Demonstrated computer, organization, human relation and effective verbal and written communication skills required. Ability to manage time and work independently.

This position has no responsibility for providing care to patients.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Essential Functions

1. Conducts training of institutional systems and related processes.
2. Assists in the creation or updating of training materials.
3. Identifies and assesses employee skill level and training needs.
4. Monitors the effectiveness of training programs and provides meaningful feedback to curriculum developers and managers.
5. Maintains department statistics and other training data; creates training reports as needed.

Problem Solving

Representative challenges of this position include accurately evaluating employee needs to deliver effective training or adjust training methods.

Comments

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking. 

Seldom: Bending, reaching overhead.