Job Description

University of Utah Job Description

Job Summary

This position assists and educates patients in the selection of eyeglass frames, contact lenses and lens enhancements. The incumbent orders, dispenses, repairs and adjusts eyeglasses and contact lenses. This position also provides office support and assists customers with appointments.

Qualifications

Required

• Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system. The eCredential is to be obtained within 30 days of hire.

• Six months of experience working in an eye care related position, or equivalency.

Preferred

• Finish lab skills, including lens layout, edging and tinting.
• Frame assembly, adjustment and repair experience.
• Lensometry experience.
• National Contact Lens Examiners (NCLE) certification.
• American Board of Opticianry (ABO) Certification.

This position is patient-sensitive and must fulfill all associated vaccination requirements, or be approved for an exemption, prior to the first day of work. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Essential Functions

• Assists and educates patients in the selection of frames, contact lenses and lens enhancements based on the patient's specific needs.
• Processes eyeglass and contact lens orders, which includes pricing, measuring, collecting money, coding and documenting patient charts.
• Teaches new contact lens wearers how to insert, remove, clean and care for lenses.
• Repairs and adjusts eyeglasses while ensuring patient satisfaction.
• Manages inventory of contact lenses, eyeglass frames, accessories, tools and office supplies.
• Provides office support by answering incoming calls, scheduling appointments and checking in patients for appointments.
• Maintains clean, organized and stocked eyeglass displays.
• Performs finish lab skills including lens layout, edging, tinting, frame assembly and repair, frame adjustment and lensometry.
• Attends continuing education courses to keep informed of new technology and advances in the optical industry.

Problem Solving

• Ability to perform the essential functions of the job as outlined above.
• Ability to sell and service eyeglasses and contact lenses and a demonstrated commitment to provide excellent customer service.
• Demonstrated human relations and effective communication skills.
• Ability to problem solve in situations that may involve patient comfort and satisfaction and dealing with irate or frustrated customers.
• Ability to provide care appropriate to the population served.
• Demonstrated knowledge of the principles of life span growth and development.
• Ability to assess data regarding the patient's status and provide care as described in the department's policies and procedures manual.

Comments

Employee must be able to meet the following requirements with or without an accommodation.

• This position involves intermediate working conditions in a healthcare setting that may exert up to 50 pounds and may consistently require lifting, carrying, pushing, pulling, or otherwise moving patients or objects, such as medical equipment, while providing patient care. Workers in this position may be exposed to infectious diseases and may be required to function around prisoners or behavioral health patients.

The staff member must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.  The individual must demonstrate knowledge of the principles of life span growth and development and the ability to assess data regarding the patient's status and provide care as described in the department's policies and procedures manual.