Job Description

University of Utah Job Description

Job Summary

Greets and assists visitors in person or over the telephone. Provides general office support.

Qualifications

High school diploma or equivalency required. One year full-time customer service experience or equivalency, demonstrated human relation and effective communication skills also required.

This position has no responsibility for providing patient care.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Essential Functions

1. Receives, greets and directs visitors to appropriate person or office.
2. Answers telephones, providing assistance and directing customers to the correct person or office.
3. Processes and distributes mail.
4. Creates and maintains files.
5. Schedules appointments and arranges for meetings.
6. Answers questions about the organization and associated activities.
7. Assists with word processing, data entry and internet searches.
8. Maintains office equipment; arranges for service calls as needed.

Problem Solving

The incumbents in this position are expected to be familiar with the department’s policies and procedures and are required to have a working knowledge of University and department organizations and procedures in order to answer and assist staff and visitors.

Comments

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking. 

Seldom: Bending, reaching overhead.