Job Description

University of Utah Job Description

Job Summary

This position provides secretarial and administrative support in a hospital, clinic or laboratory environment. This position is not responsible for providing care to patients.

Qualifications

Required

• Two years of secretarial experience, or equivalency.
• Successful completion of medical software training may be required by a certain date within some departments.

Preferred

• Two years of experience in a hospital, clinic or laboratory setting.
• Patient registration or related field experience.

This position is patient-sensitive and must fulfill all associated vaccination requirements, or be approved for an exemption, prior to the first day of work. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Essential Functions

1. Provides administrative support to clinicians, supervisors and departments by coordinating calendars, scheduling meetings and appointments.
2. Types and proofs correspondence, memoranda, reports, proposals, technical papers, manuscripts and related materials.
3. Transcribes dictation relating to medical histories, physical examinations, discharges and other special notes involving a wide variety of medical terminology.
4. Schedules patients for laboratory tests, medical examinations and consultations.
5. Prepares and maintains accurate and orderly patient medical records.
6. Arranges or assists in arranging patient transportation.
7. Assists patients, patients’ families, referring physicians, and third party carriers to resolve patient related issues, including explaining various types of medical insurance plans.
8. Obtains pre-certifications as required by patients’ health care plan or managed care provider when needed.
9. Provides additional general office and clinical support such as answering phones and responding to calls, greeting and directing visitors/patients, filing, copying, making travel arrangements and opening and processing mail.

Problem Solving

• Ability to perform the essential functions of the job as outlined above.
• Demonstrated organizational, human relations, and effective communication skills.
• Knowledge of medical terminology.
• Strong word processing and spreadsheet software skills.
• The incumbent may be required to prioritize tasks received from multiple staff members and determine the order of importance.
• Ability to use discretion and judgment when scheduling appointments, screening calls, coordinate procedures, tests and other treatments as it relates to the patients care.
• Ability to coordinate work processes with other departments, community, governmental or regulatory agencies and must understand the objective and policies governing the activities of the department and be able to effectively communicate this information to interested parties.

Comments

The staff member must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.  The individual must demonstrate knowledge of the principles of life span growth and development and the ability to assess data regarding the patient's status and provide care as described in the department's policies and procedures manual.