Job Description

University of Utah Job Description

Job Summary

This position assists the service director and is responsible for planning, organizing, directing and controlling all aspects of patient services, human resources and financial management for the assigned unit(s) of operations. The incumbent provides direct patient services in accordance with the individual's education and licensure.

Qualifications

Required

• Bachelor's degree in a clinical area, health care administration, business administration, a related field, or the equivalency.
• Two years of progressively more responsible health care experience.

Preferred

• Current licensure or certification in a clinical field related to the area of assignment.

This position is patient-sensitive and must fulfill all associated vaccination requirements, or be approved for an exemption, prior to the first day of work. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Essential Functions

• Jointly develops and implements standards for unit-specific patient and customer service, human resources and financial managent goals consistent with organizational goals and objectives.
• Analyzes and determines appropriate staff needs to support patient and customer needs. Plans and organizes staff and facilities to meet patient and customer needs.
• Ensures patient and customer satisfaction by analyzing complaints, concerns and suggestions and providing the appropriate response and follow through.
• Jointly develops unit strategies consistent with the organization's continuous quality improvement program.
• Ensures competency of unit staff through the coordination and development of staff education.
• Jointly forecasts staffing, capital and operating budget needs.
• Directs clinical care services appropriate to the individual unit.
• Provides direct patient services in accordance with the individual's education and licensure.
• Markets and promotes new and existing programs and services to internal and external customers.
• Participates in hospital-wide committees to establish exceptional patient and customer service, administrative plans and organizational policies.
• Facilitates a cooperative and collaborative community, and institutional relationships.
• May initiate and assist with the researching, planning, developing, presenting, implementing, evaluating, revising and maintaining of educational programs.

Problem Solving

• Demonstrated excellent communication skills and the ability to effectively convey information both verbally and in writing.
• Demonstrated proficiency in analytical thinking with a talent for identifying, scrutinizing, improving, and streamlining complex work processes.
• Ability to be a flexible team player who thrives in environments requiring managing and prioritizing multiple projects concurrently.
• Ability to be a goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards.
• Demonstrated computer literacy with extensive software proficiency covering a wide variety of applications.

Comments

The staff member must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.  The individual must demonstrate knowledge of the principles of life span growth and development and the ability to assess data regarding the patient's status and provide care as described in the department's policies and procedures manual.