Job Description

University of Utah Job Description

Job Summary

Carries out the day-to-day activities of a physician referral service, including referring incoming calls to appropriate physicians or clinics, notifying physicians when their patient has been admitted to the University Hospital and monitoring and updating multiple databases.

Qualifications

Associates degree in Business, Finance, Health Care Administration or a related field, or equivalency (one year of education can be substituted for two years of related work experience) required; demonstrated human relation and effective communication skills also required.

Extensive knowledge of medical terminology and experience in a healthcare environment is preferred.

This position is patient-sensitive and must fulfill all associated vaccination requirements, or be approved for an exemption, prior to the first day of work. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Essential Functions

1. Answers inbound calls and refers callers to a specific University physician or clinic based on the caller’s stated medical issue(s).
2. Logs inbound calls and prepares quarterly reports that summarize referrals to specific physicians and clinics.
3. Generates daily reports that identify patients who were admitted the prior day.
4. Notifies the patient’s physician (either internal to the University or external) that their patient was admitted to the University Hospital and provides or helps gain access to pertinent medical information.
5. Works to identify and notify patient physicians when little information is provided about the specific physician.
6. Maintains and updates several databases with accurate physician contact and demographic information, such as specialty areas, credentials, gender and language(s) spoken in order to expedite referral services.
7. Assists other departments with collecting and entering doctor satisfaction surveys.

Problem Solving

Incumbents must be able to interpret patient needs to direct them to the appropriate resources when the patient cannot adequately describe their medical issue(s). Incumbents must also work diligently to maintain and update databases to ensure the integrity of referral information.

Comments

The staff member must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.  The individual must demonstrate knowledge of the principles of life span growth and development and the ability to assess data regarding the patient's status and provide care as described in the department's policies and procedures manual.