Job Description

University of Utah Job Description

Job Summary

Provides routine office support. Reviews and processes documents and requests for information, maintains files, enters data and distributes mail.

Qualifications

One year of general office experience, or equivalency (one year of education can be substituted for two years of related work experience); effective communication skills, and a commitment to provide excellent customer service required.

A hiring department may require a minimum typing ability.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Essential Functions

1. Reviews and processes applications, requisitions and related forms; reviews them for accuracy and completeness; ensures compliance with University and department policies, procedures and regulations.
2. Answers inquiries that may result in a search for records.
3. Performs reports by gathering and assembling data.
4. Maintains filing systems by determining the most appropriate filing category.
5. Receives, sorts and distributes incoming and outgoing mail
6. Answers, screens and routes incoming telephone calls.
7. May receive payments and prepare receipts for routine fees and bills and verify the collected monies against cash register tapes and statements.

    

Problem Solving

This position must make time management decisions that ensure all duties are completed in a time effective manner. It assists frustrated customers in a professional, courteous manner while trying to help solve their problems. It determines the requisite person or department to direct incoming questions and problems that this incumbent is unable to answer and refers difficult or unusual situations to the supervisor.

Comments

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking. 

Seldom: Bending, reaching overhead.