Job Description

University of Utah Job Description

Job Summary

Coordinates and supervises the communication division of the Public Safety Department. Individuals in this job code are expected to work 40 hours per week or 1.00 FTE.

Qualifications

Four years of experience that includes supervision, coordinating activities and related dispatch experience, or equivalency; the ability to work independently with little, or no supervision; the ability to speak clear, concise English; and demonstrated human relations and effective communication skills. Must pass an extensive background investigation.

The ability to effectively receive and transmit messages while working under pressure; demonstrated knowledge and skills with computers; the ability to make quick decisions while working under pressure; and the ability to act quickly and professionally in emergency situations are also required.

POST Dispatcher certification and Emergency Medical Dispatcher certification; working knowledge of the operations of Police Information Network (PIN) and radio communications equipment; and general knowledge and understanding of current electronic security equipment (proprietary alarms, CCTV systems, computers, etc) are preferred.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Essential Functions

1. Supervises the dispatch function by making hire/fire/salary recommendations, and training, scheduling and disciplining employees.
2. Responds to a multi-line phone system, monitors radio transceivers and Logiplex security alarm and CCTV camera systems to facilitate communication and provide assistance as required.
3. Oversees certification of dispatchers if applicable.
4. Utilizes a computer to maintain the Logiplex alarm system on a daily basis and prepare memorandums as necessary.
5. Serves as a member of the Alarm Control Committee, discuss problems, provides suggestions to campus departments having security system problems.
6. Places orders for new equipment as well as replacement parts (alarm controls, recording devices, etc) tries out test models, obtains bids and submits them to the Chief, calls in repair personnel as needed, to ensure continuous operation.

Problem Solving

The Coordinator of the Dispatch Division has the authority to make personnel recommendations such as hiring, salary, disciplinary actions for dispatchers supervised. He/she develops work schedules and trains new staff as well as current staff.

Problems most frequently encountered by the incumbent include working extended hours; ensuring the dispatch section functions properly and dealing with high staff turn over.

Comments

The incumbent must maintain a current working knowledge of police, security and radio procedures and must demonstrate the ability to make decisions accurately and rapidly that may affect life or the loss of property.

Must be able to pass a police background check if assigned to the Public Safety Department.