Customer service can help an organization create loyalty, create a strong word-of-mouth reputation and increase workplace productivity and effectiveness. The skill and art of customer service is understanding the needs of the customer and meeting those needs with empathy and commitment to professionalism. This workshop is designed to help you:

• Identify how best to meet your customer’s needs.
• Creatively shape an environment that is welcoming.
• Learn processes and procedures for effectiveness.
• Understanding that excellence in customer service is achieved through commitment to the customer experience.

  NOTE: If class is full, please contact Human Resources at 585-2300 to be placed on a waiting list.

Prerequisite(s): None

Section ID:

5198

Meets:

Wed, 04/14/2010

08:30:00 - 12:00:00

420 Wakara Way #1

Register

Section ID:

5199

Meets:

Tue, 08/17/2010

08:30:00 - 12:00:00

420 Wakara Way #1

Register