Training & Development

Being Exceptional at Customer Service Series

Most employees understand that customers are important and that customer service is as critical to success as the services offered.  The challenge is how to maintain a pleasant interaction when the customer is anything but pleasant, and how to go the extra mile when you are out of gas.  Don’t despair.  This workshop series will renew your commitment to excellence and renew your energy through lively discussion and practical skills.

A Certificate of Completion is offered for those who complete the two required workshops plus three additional "Being Exceptional at Customer Service" workshops within a two year period. 

Creating a Positive Customer Experience - Required
Customer Care Challenges - Required
Personal Responsibility & Accountability
Communication that Influences
Listening Skills
Navigating Communication Styles